Shipping and Returns

 Shipping:

Orders ship from our US warehouse within 48 hours. Choose express delivery in 1–2 business days or standard delivery in 5–6 business days after dispatch. Enjoy free US ground shipping on orders over $200, free returns, and no customs fees on US orders.

Returns:

To initiate a return, please contact our customer service team for a return authorization. We offer free returns.

Repair Policy:
Our repair service covers manufacturing defects. Please reach out to us via marketing@kazuri.co.ke with details and images of the issue for further assistance.

Payments and Refunds Policy

Secure Transactions:
Your payment information is securely processed, and we do not store credit card details on our website for your security.

Refunds Processing Time:

Refunds are typically processed within 5-10 business days, depending on your financial institution's processing times.
Exchanges:

If you wish to exchange an item, please contact us on marketing@kazuri.co.ke  to arrange for the exchange process. Exchanges are subject to product availability.